Heck, that appointment may be a half a year away but you still accept it and add it to your planner if you’re like most.
Don’t you think it is time to change your service department around to be more like a doctors office?
Could you imagine if you pre-book your customers’ vehicles next service appointment before they leave after today’s service they just had preformed?
All it takes is having your companies business cards have an appointment DATE & TIME printed on the back.
Before any customer leaves you to ask them if morning or afternoon is better and schedule them out for three months or so. If they drive allot of miles schedule their next appointment sooner.
A job of the “Service Advisor” is to advise the customer. Advising them to return in three months begins to build on the relationship and also prebooks your shop,
Sure people will change the times and dates and many may even not show. But with a proper follow-up system, you can call them a couple days in advance to solidify their time/date.
I have found that my customers loved this service.
This is a simple process you can immediately implement and begin to make a difference in your service departments bottom line.
Need more info??
Contact me for FREE 100% confidential dealership evaluation to see where I can assist your business.
We look forward to hearing from you,